Refund policy

Welcome to our store! We aim to make online shopping enjoyable, simple, and stress-free. Please read the following terms, which apply to any products you purchase from us.

Cancellation Policy

If you need to cancel an order, please do so within 3 hours of placing it. This helps us process orders as quickly as possible.

If you miss the 3-hour window, contact our support team right away. We'll do our best to cancel your order, but if it's already been shipped, we might not be able to. Our customer service team is always here to help with any concerns! 🐶

Don't hesitate to reach out to us at support@thepawslover.com We're dedicated to making your shopping experience as smooth as possible!

Return & Refund Policy

  • 14-Day Money-Back Guarantee: If you wish to return a non-customized product for any reason, you have 14 days from the date of purchase to claim a refund. Email support@thepawslover.com with the subject "14-Day Money-Back Guarantee" and your order number to initiate the return process. You must ship the product back to us. We recommend using a carrier with tracking and insurance, as we are not responsible for lost or damaged packages during transit.
  • Custom Products: All items that are made to order (customized or printed on demand) are not eligible for return or exchange, except in cases of defects, damage, wrong items, or printing quality issues.
  • 20-Day Policy for Defective Products: If you receive a defective, damaged, or incorrect product, contact customer service within 20 days of delivery. Provide the following information:
    • Your order number
    • A video or photo of the defective product
    • Your full delivery address
  • Replacement for Defects: If your claim is approved, we'll send a replacement within a reasonable time. You don't need to return the defective product; it can be kept at your disposal.

Warranty Policy

  • 3-Month Warranty: We offer a 3-month warranty from the date of purchase against defects caused by faulty materials or workmanship. Damages due to misuse, improper handling, or accidents are not covered. To claim the warranty, follow the same steps as the "Return & Refund Policy" for defective products.
  • Replacement for Warranty Claims: If approved, we'll send a replacement without needing to return the original product.

Additional Information

  • Returned to Sender, Refused, and Lost Packages: Ensure your shipping address is accurate when placing an order. We are not responsible for lost or misplaced orders due to incorrect address information. If a package is returned to sender, we will contact you to arrange reshipping, which may incur additional costs.
  • Shipping Limitations: When an order is shipped, the risk of loss and title passes to you upon delivery to the carrier. You're responsible for filing claims with the carrier if a shipment is lost or damaged. However, if the carrier confirms a loss, we will send a replacement order at no extra cost.

If you have any questions or need assistance, please get in touch with our customer service team. We are here to help!